Case Study: Alltime Technologies accelerates medneo UK’s ISO 27001 certification in just 3 months

About medneo

Best in sector experts in diagnostic imaging

medneo UK is a leading provider of diagnostic imaging services, delivering innovative imaging solutions and mobile MRI/CT systems to healthcare organisations across the UK. Their unique model focuses on patient-first, clinically excellent imaging services. With an expanding operational footprint and growing demand, medneo UK recognised the increasing importance of robust data protection and compliance standards—particularly for safeguarding sensitive patient information.

Business Challenge

Achieve certification in an accelerated timeframe without compromise on quality

• Accelerated Timelines: medneo UK wanted to achieve ISO 27001 certification within just three months, a significantly shorter timeframe than the industry norm. This accelerated programme was driven by strict regulatory requirements under UK GDPR and NHS data protection standards, alongside the need to safeguard highly sensitive patient imaging data. Achieving certification at speed not only strengthened their cyber security posture against growing cyber threats but also unlocked access to NHS tenders, partner collaborations, and investor confidence.
• Resource Constraints: Clinical and operational staff had limited time to dedicate to documentation and control implementation.
• Traffic Volatility: Major sporting events spike user numbers, making the platform vulnerable to denial-of-service and brute-force attacks during key revenue periods.
• Comprehensive Coverage: Despite the ambitious deadline, the project needed to properly address all aspects of ISO 27001 compliance—policy framework, access control, risk assessment, and incident response processes.

Initial Gap Analysis and Risk Assessment

The project began with a detailed gap analysis, mapping medneo UK’s current state of information security against ISO 27001 requirements. Key focus areas included:

• Data protection for clinical imaging records.
• Access control procedures across multiple facilities and mobile units.
• Vendor and third-party management.
• Encryption standards for diagnostic images and patient data.
• Incident response readiness in the case of a data breach.

Simultaneously, a risk assessment was conducted, scoring hazards and vulnerabilities, then prioritising risks based on critical business impact.

Policy & Document Framework

medneo UK’s existing mature ISO 9001 quality management system (QMS) and strong management sponsorship provided a solid foundation that significantly complemented their accelerated ISO 27001 certification journey. Leveraging the synergies between ISO 9001 and ISO 27001, Alltime Technologies helped medneo UK build on established processes, governance structures, and documentation practices, enabling a streamlined integration of information security management.

This integration facilitated more efficient policy development and implementation by aligning quality management with information security controls, risk management, and regulatory requirements relevant to healthcare data protection. Alltime worked closely with medneo UK’s leadership, particularly the Clinical Director, to customise and formalise a comprehensive suite of information security policies tailored to clinical workflows, patient data privacy, access controls, incident response, and third-party risk management.

By harmonising existing QMS documentation with ISO 27001’s framework, the project accelerated delivery and ensured that policies were practical, audit-ready, and fully embedded within day-to-day operations. This cohesive approach enabled medneo UK to confidently meet both certification standards and maintain operational excellence throughout the accelerated three-month pathway.

Staff Engagement and Awareness Training

Regulated compliance in healthcare is not only about documents but also about people. medneo UK were keen to prioritise a security-first culture by running training workshops, awareness sessions, and scenario-based simulations for medneo UK staff. Focus areas included phishing awareness, password hygiene, data handling procedures, and incident escalation protocols.

Training was crafted specifically for clinicians and operational staff, ensuring it was practical, easy to understand, and relevant to their real-world environment.

Internal Audit and Pre-Certification Review

Alltime Technologies leveraged its certified ISO 27001 internal audit expertise to drive a rigorous and effective internal audit process, a critical step in ensuring ISO 27001 compliance for medneo UK. With highly skilled internal auditors embedded in the team, Alltime thoroughly evaluated the organisation’s Information Security Management System (ISMS) against ISO 27001 requirements, ensuring all policies, controls, and procedures were fully aligned and operational.

This comprehensive internal audit encompassed detailed document reviews, staff interviews, and control testing focused on high-risk areas such as clinical data protection, access management, and incident response. Audit findings were documented in formal reports, highlighting any non-conformities and areas for continuous improvement, accompanied by clearly defined corrective action plans.

By utilising internal ISO 27001 audit certification and experience, Alltime ensured that medneo UK was fully prepared for the external certification audit, providing robust evidence of compliance and readiness. This expert-led internal audit phase minimised risks of audit failure, empowered management with actionable insights, and directly contributed to achieving ISO 27001 certification within the 3-month timeframe.

Accelerated Pathway – How 12 Months Became 3

medneo UK’s accelerated achievement of ISO 27001 certification was strategically built upon their existing robust ISO 9001 quality management system (QMS) and their recent success in securing Cyber Essentials Plus certification under similarly demanding timelines. This foundation of established quality processes and strong cybersecurity practices enabled Alltime Technologies to significantly fast-track the ISO 27001 implementation by leveraging complementary compliance frameworks and governance disciplines.

The prior achievement of Cyber Essentials Plus meant medneo UK had already implemented key baseline cyber security controls, awareness programmes, and vulnerability management processes that aligned well with the ISO 27001 control set. This reduced the initial risk landscape and allowed the project to focus on gaps unique to information security management at the enterprise level.

Alltime Technologies applied a proven, structured methodology that combined:

• Leveraging medneo UK’s ISO 9001 governance culture and audit disciplines for fast decision-making and quality assurance.
• Building on Cyber Essentials Plus controls to accelerate technical security measures and staff awareness training.
• Using sector-specific, pre-configured ISO 27001 templates and toolkits to expedite policy development and risk treatment plans.
• Running parallel workstreams to conduct gap analysis, risk assessment, documentation, training, and internal auditing simultaneously.

This approach compressed the traditional ISO 27001 certification timeline of 9 to 12 months down to a rapid 3 months, without compromising on thoroughness or audit readiness. The result was a tightly integrated, audit-ready ISMS that harmonised quality and cybersecurity compliance, positioning medneo UK as a leader in healthcare data protection and regulatory compliance.