Last Updated – September 2025
Introduction
At Alltime Technologies Limited, we are committed to protecting the privacy and data of our clients, partners, website visitors, and all individuals whose personal data we process.
This Privacy Policy explains how we collect, use, share, and protect your personal data, in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws. We aim to build trust by being transparent about our practices and ensuring that your data is handled securely.
Company information
Alltime Technologies Ltd (“we”, “us”, or “our”) is the data controller of your personal data. For our registered office address, please refer to the Companies House public registry. Our company registration number is 05752128.
For any questions regarding this Privacy Policy, please contact us at: dpo@alltimetech.co.uk
Data we collect
When you visit our website or use our services, we collect personal data. The ways we collect it can be broadly categorised into the following:
- Provided directly by you – for example by completing our website forms, using the contact us option to ask questions, details you share when contacting us directly (such as email correspondence or telephone conversations).
- Collected automatically – we collect information such as IP address, device type, pages you visited and what links you clicked on. For our website and marketing work this means we can get a better understanding of user journeys and areas of interest, so we can keep providing great experiences and personalising content where appropriate.
We may collect and process the following categories of personal data:
Clients and prospective clients
- Contact details (name, email, phone number, job title)
- Company information
- IT environment details (in context of our services)
- Communications and service-related information
Website visitors
- IP address and device information
- Cookies and tracking data
- Contact form submissions
Partners and suppliers
- Contact and business information
- Financial/payment details (if applicable)
How we use your data
We use personal data for the following purposes:
- Delivering and managing IT services and solutions
- Customer support and technical assistance
- Billing and contract administration
- Marketing and business development (with appropriate consent)
- Legal and regulatory compliance
- Security and fraud prevention
- Improvement of our services and site functionalities
Legal bases for processing
We rely on one or more of the following legal bases to process your data:
- Performance of a contract
- Legal obligations
- Legitimate interests (e.g., network security, business continuity)
- Consent (for marketing communications and cookies)
Data sharing
We do not sell your personal data. We may share it with trusted partners and service providers who help us operate our Site or provide services, under strict data protection agreements. When necessary to fulfil customer orders, we may share limited data with these partners.
We may share personal data with:
- Subcontractors and service providers under strict confidentiality agreements
- Regulatory and legal authorities where required
- Cloud and infrastructure providers (e.g., Microsoft, AWS) with UK or EU-based data centres
Partnerships
We collaborate with various partners to enhance our services. Our Trusted Partners include AWS, Dell, Google, Insights UK, Intelligent-Servers, Intelligent-Networks, Microsoft, Softcat, SonicWall, Watchguard.
A full list will be maintained under the following page: http://alltimetech.co.uk/partners
International data transfers
Where we transfer personal data outside the UK or EEA, we ensure appropriate safeguards are in place, including the use of Standard Contractual Clauses adopted by the European Commission (SCCs) together with the International Data Transfer Addendum to the SCCs adopted by the Information Commissioner’s Office (Addendum), and adequacy decisions.
Data retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, or to comply with legal, regulatory, or contractual obligations. Data is securely deleted or anonymised once it is no longer needed.
Your rights
Under GDPR, you have the following rights regarding your personal data:
- Right to access
- Right to rectification
- Right to erasure (“right to be forgotten”)
- Right to restrict processing
- Right to data portability
- Right to object
- Right to withdraw consent (where applicable)
- Right to lodge a complaint with the ICO (Information Commissioner’s Office)
To exercise any of these rights, please contact us at dpo@alltimetech.co.uk.
Data security
We implement a comprehensive suite of technical and organisational measures to protect your data and ensure its:
- Confidentiality – Using advanced encryption technologies and strict access controls.
- Integrity – Implementing data validation checks and maintaining detailed logs.
- Availability – Establishing backup procedures and disaster recovery plans.
Examples of our security controls include:
- Secure encryption for both data at rest and in transit
- Role-based access controls and secure authentication methods
- Regular security audits and vulnerability assessments
- Compliance with ISO 27001 and CE Plus
Measurement and evaluation of data protection controls
To ensure our controls are effective, we:
- Conduct Audits: Perform internal and external audits.
- Assess Risks: Regularly evaluate and update risk assessments.
- Track Incidents: Log and analyse data protection incidents.
- Review Compliance: Conduct compliance reviews and maintain documentation.
- Train Employees: Provide and assess training programs.
Changes to this policy
We may update this policy periodically. Any changes will be posted on this page with a revised “Effective Date.”
Contact information
If you have any questions about this Privacy Policy, please contact us at dpo@alltimetech.co.uk and we will respond in accordance with our standard service level agreement.